2017 was full of bad airline service, 2018 looks like it's off to the same start for United Airlines.
A United flight from Denver to Hawaii was halfway into the trip over the Pacific Ocean when the supposedly "direct" flight had to turn around and land in San Francisco to fix the toilets.
The toilets apparently had not been serviced back in Denver and continued to fill up as the flight went on until they had reached capacity.
Passengers say flight staff kept the restroom doors locked throughout the flight and had to end up flying for 16 hours instead of the original eight.
“The pilots failed. They didn’t do their job. This should not have happened. This was human error. There was no act of God. There was no weather. This was just human error,” said passenger Rich Anderson.
United has apologized and is offering either 10,000 free miles or a $200 voucher but passengers like Anderson and his wife feel it is not enough.
New year, new United? Haha, good one...